Transfer a Standalone License

This article will walk you through the process of transferring your license to a different computer. Note that if you have an Enterprise Standalone License, you can transfer it as many times as you want. A Desktop Standalone license can only be transferred up to 6 times per year. 

The process consists of two steps:

1. Returning the license on the current computer;
2. Activating the license on a new computer.

Note: If you are not sure what machine the license is currently fulfilled on, you can use the License Portal to find out what computer a license is currently activated on by following the steps outlined in this article.

The instructions below assume that you have an internet connection on the computer from which you wish to return the license. If you do not have an internet connection, refer to Offline Return. 

Assuming you do have Internet access, to return (deactivate) a Standalone license, follow these steps:

1. Open GoldSim, from the main menu select Help|Licensing… to open the License Manager: 
2. From the drop-list in the Local License Management section, select the Activation ID for the license that you want to return (in most cases, there will only be one in the list).
3. Copy the Activation ID to the clipboard 
4. Click the Return... button (Desktop Standalone licenses are limited to *6 returns per year).

5. You will see a dialog asking you to confirm whether or not you want to proceed with the return. This message indicates what type of Standalone license you have (Desktop or Enterprise):

   

6. If you have not already copied the Activation ID (as described above), the easiest thing to do is press No in this dialog, which will return you to the License Manager dialog. You can then copy the Activation ID using the copy button to the right of the Activation ID, and proceed again with the return.
7. If the return was successful, you will be notified. Once a license has been returned, it will no longer be active on the computer from which you returned the license. This means that you can activate that license on a different computer using the same Activation ID. 

After returning the license, the Activation ID can then be used to activate the license on another computer.

The instructions below assume that you have an internet connection on the computer where you wish to activate GoldSim. If you do not have an internet connection, refer to Offline Activation.

Assuming you do have Internet access, on the new computer, simply follow these instructions to activate a license:

1. Copy the Activation ID to the clipboard
   • The ID has this format: XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX
   • To avoid errors, rather than typing the Activation ID in by hand, it is suggested that you copy your Activation ID to the clipboard.
2. Start GoldSim. Since the license is not yet activated, you should see the following dialog:               
3. Click on the Activate Standalone License button.
4. You will see the following activation dialog:  
5. Paste the code into the Activation ID field: 
6. Click the Activate button.  
7. You will momentarily see a progress dialog while GoldSim carries out the activation.
8. If your license activation was successful, you will see the following message dialog: 
9. When you click OK, GoldSim should open.

If you received an error during these steps, please have a look at the common errors listed below to see if anything matches your issue and try to resolve it.

Common errors encountered when attempting license activation are described in the following articles. If you encounter an error during the activation process, please have a look at the following articles to see if any of these match your error and see if the solution provided helps you. If not, please let us know.

• Activation Error: Unable to Connect to Server
• "Reason 7174: Only deployed entitlement line item can be fulfilled"
• "Reason 7288: Fulfill count exceeded the available seat count"
• "Reason 20256: The activation of the fulfillment is denied by the virtualization policy."