Activation Error: Unable to Connect to Server

Problem:

If you try to activate your license and do not have access to the flexnet operations website, you might get this error message: 

GoldSim was unable to activate the license! The Flexera Licensing System generated the following error:

Error: communications error (id=3). Unable to connect to server https://goldsim-fno.flexnetoperations.com/flexnet/services/ActivationService

Would you like to see the full error log?

Click "Yes" on that window and you will see this message:

Server https://goldsim-fno. flexnetoperations.com/flexnet/ services/ActivationService, comms type SOAP
Status: 4, Creating request
Status: 5, Request created
Status: 6, Context created
Status: 0, Error
Error: API function 60041 failed, result 51404

Error: Unable to connect to server https://goldsim-fno. flexnetoperations.com/flexnet/ services/ActivationService

Cause:

Mostly this error will be generated due to network communication between client and License server, either the HTTPS (certificate is not valid or not installed) or the port number is not open in the firewall or the hostname (FQDN if we use it in the URL) is not pingable.

Solution:

To resolve this error, first inspect your Internet connection by testing a website in a browser on the same machine. Resolve any connection issues you might have. If you are able to connect to the Internet, then check to see if there is a firewall blocking the site. Sometimes the activation will fail because of a slow connection so please try the activation a second time, making sure your connection is okay.

There is a small chance Flexera's licensing website is temporarily experiencing an outage. In this case, you might experience this connection error. To check on the status of Flexera's licensing website, go to the Flexera System Status Dashboard and look under the section called, "Flexnet Operations ALM Production". 

You could also enter the flexnet operations URL directly in a browser. You should see the following:

If you are able to connect to this site and still get the same error when attempting activation, please try an offline activation following these steps.

If all else fails, please contact us.