Reason: 6023; Input parameter hostId of TrustedHostEntityBO.createTrustedHostEntityBO cannot be null

Problem:

When I try to activate my license, I get this error:

Reason: 6023; Input parameter hostId of TrustedHostEntityBO.createTrustedHostEntityBO cannot be null.

To find gather more insight into the reason for this error message, we first initiate an Offline Standalone Activation. After completing step 5, we examine the ActivateRequest.xml file. In this example we see no values for the machine numbers, as shown below:

<UniqueMachineNumbers>
<UniqueMachineNumber><Type>1</Type><Value></Value></UniqueMachineNumber>
<UniqueMachineNumber><Type>2</Type><Value></Value></UniqueMachineNumber>
</UniqueMachineNumbers>

The machine numbers are basically a unique profile of the system to ensure the license may only be used on that system. Since the request has no machine numbers the activation request is failing. We typically see this problem on machines that use hardware the licensing program does not recognize (like a Surface Pro X with an ARM processor) or on virtual machines that are missing some hardware in their profile (typically a NIC as MAC address is one item used to create the machine number).

NOTE: In the future, if you want to make any changes to your virtual machine profile, please return your license first!

Solution:

If you are using a virtual machine, please try adding a NIC to your Virtual Machine (VM) profile. Restart the VM and try activating your license again after making this change.