Delete a License

On very rare occurrence, a license can become disabled, expired, or otherwise invalid and remain listed in the License Manager of GoldSim even after activating a different license. Follow the steps outlined below to remove the disabled activation from your license manager.

Note: a license should only be deleted if there is no way to return it. To return a license, please see: Return a License.

1. Start GoldSim and go to Help, Licensing…
2. Hold down Shift-Ctrl then click on the Return button and a hidden menu appears with the option to delete. Click Delete. 
3. Click Yes to confirm deletion.
4. Click Yes to confirm again.
5. Upon doing so, a Save As dialog will appear so you can save a GoldSim Delete Confirmation file. Browse to the location on disc where you want to save it and click Save. 
6. After saving this file, you will see the Activation was successfully deleted. 
7. Note the activation ID has been removed from the list, which confirms the license has been deleted. 
8. If requested, reply to GoldSim Support with a copy of the deletion file. Otherwise, you can delete the file.