Perform an Offline Return

Ryan Roper -

--This article applies to the following GoldSim product versions: 10.5 (SP6 or later), 11.0 (update 8 or later), and 11.1 (update 4 or later)--

This article describes how to use the GoldSim License Portal to perform an offline return of a license. For an overview of the GoldSim License Portal, go here.

An offline return - or what is called a Manual Return in the License Portal - allows you to return (i.e. deactivate) a GoldSim license on a machine that does not have internet access. To do this, though, you will need to have some way of transferring a file from the machine where you are returning the license to another machine that has internet access.

The first step in an offline return is to open GoldSim on the machine where you want to return a license. After opening GoldSim, open the GoldSim License Manager by going to the Help menu and clicking on 'Licensing...'. You should now see the GoldSim License Manager. Hold down the Ctrl button on your keyboard and click the 'Return...' button. In the drop-list that appears, select 'Initiate offline Return...'.

When you click on 'Initiate offline Return...', you will see a message dialog that describes the steps to carry out for an offline return. When you click 'Yes', you will be prompted to save a ReturnRequest.xml file. Save the file to a location where you will easily be able to find it.

After saving the ReturnRequest.xml file, note when you return to the Licensing Manager that the license has been disabled. The license is no longer usable and you must carry out the remaining steps in the offline return to completely remove the disabled license from your machine.

After you have generated the ReturnRequest.xml file, transfer it to a machine that has internet access and open a browser window on that machine. Navigate to the License Portal login page:

If you have a GoldSim License Portal user account, login with your username and password. Alternatively, if you do not have a License Portal user account, click the 'With Activation ID' radio button, enter your Activation ID and click 'Login'.

After successful login, you should see the main page of the GoldSim License Portal. Click on the 'License Support' menu and then click on 'Manual Return'.

In the next screen, click the 'Choose File' button and upload the ReturnRequest.xml file that you generated previously. You should have transferred this file from the machine where you are returning (i.e. deactivating) a GoldSim license to the machine where you are logged into the License Portal.

After you have uploaded the ReturnRequest.xml file, click 'Submit'. Then, in the next screen, click the 'Save To File' button to save a responseXML.xml file. Be sure to save this file to a location where you will easily be able to find it. You will need to transfer this file back to the machine where you are returning a GoldSim license.

After transferring the responseXML.xml file to the machine where you are returning a GoldSim license, launch GoldSim and open the License Manager as described above. Again, hold down the Ctrl button on your keyboard and click the 'Return...' button. This time, however, select the option to 'Process offline Response...'.

Navigate to the folder location of the responseXML.xml file, select the file and then click 'Open'. You should see a message dialog saying that GoldSim successfully processed the offline XML response file. In the GoldSim Licensing dialog, you should see that Fulfillment Details for your license have been removed.

You have successfully completed the offline Return.


Other Portal Actions

Click on a link below for detailed instructions on carrying out specific actions within the portal.

 Download the GoldSim License Portal Documentation as a single document.

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