Check the Status of the License Server

If you are having trouble connecting to a network license for GoldSim, it could either be a problem with the network license configuration or the way you are trying to connect to it. 

Before continuing, please make sure you are using the correct address by following these steps: Connect to a Network License. You should check with the license administrator to make sure. If you are certain you have the correct license port and server address, then it is likely a problem on the server. 

The license administrator should follow these steps to check the status of the license server. Let's start troubleshooting the license to see if it is up to date and valid. Follow these steps to make sure you have an active license: 

1. Make sure you have the latest version of GoldSim License Server Activation Utility (GSLActUtil) installed.
2. Start GLSActUtil on the server. 
3. You should see this message when you start up the program, it means the lmadmin service is running, which is okay for now. Just click OK.
4. Check to see if there is an Activation ID and that the expiration date is not expired:
5. If the license is expired, you need to activate the license with the most recent Activation ID. This should have been sent to the license administrator when the annual renewal occurred or when you purchased the license.
6. If required, Activate the Network License
7. Don't forget to restart the lmadmin service after you re-activate the license.

Once the license is activated and up to date, you can continue with the troubleshooting below.

1. On the server, open a web browser and enter the following URL:
   • If you are logged into the server, enter "localhost:8090"
   • If you are on a client machine with access to the server, enter "server_name:8090"
2. This URL will open the lmadmin User Interface.
3. If you get the below error, it means the lmadmin service is not running.
4. Check to make sure you have the latest version of lmadmin. Flexera is continuously improving this software to keep it secure. To check this, please follow these steps:
   • Open a command prompt in this directory (on the server): C:\Program Files\FlexNet Publisher 64-bit License Server Manager
   • type the command: .\lmadmin.exe -version
   • You should see the latest version reported here, which should match the version we have posted on our downloads page here: NetworkDownloads - GoldSim
   • If you don't have the latest version, you should upgrade the license server now by following these steps: Install and Configure a Network License
5. Attempt to start the lmadmin service by going to the Windows Services Manager and starting the lmadmin service:
6. Once lmadmin is started, go back to step 1 above.
7. If the license server is up and running, you should see a screen like this:
8. If you don't see any items listed under the Licenses section, it typically means there is a problem with the configuration of the network license. 
9. Stop the lmadmin service 
10. In File Explorer, copy the folder C:\Program Files (x86)\GTG\GoldSim License Server Activation Utility\GTG to the clipboard 
11. Paste the folder to this location: C:\Program Files\FlexNet Publisher 64-bit License Server Manager 
12. Start the lmadmin service (open Windows Services and right-click and select 'Start')  
13. Open a browser window and type "localhost:8090" in the address bar. You should now see the license server web GUI  
14. Login to the Administration side (Administration tab in top right corner)
    • For the first time, the username and password are both "admin".
15. After you enter that, you will be asked to create a new password.
16. Click on the "Vendor Daemon Configuration" tab 
17. Click the "Import License" button then "Choose File"
18. Browse to and select GTG.lic, located in
    • C:\Program Files\FlexNet Publisher 64-bit License Server Manager\GTG
    • click Open.
19. Check the box to Overwrite License File on License Server and click "Import License"
20. If the file imports successfully, you should see the following message:
21. Click OK.
22. The Daemon will now appear in the list with its status set to "Up". 
    
23. Click on the line item and you will see the Daemon configuration page (Note: the version number shown here - 11.16 - refers to the FNP Toolkit. The toolkit should not be confused with the FNPLS, which has a different version number.)
    
24. Stop the vendor daemon  
25. Click on the line item again.
    
26. Scroll down to the Vendor Daemon Port. Select the option to "Use this Port" then type in a 5-digit port number (typically a number between 50000 and 60000). You must specify a specific port number if you are communicating across an Internet firewall. Do not use the default port.
    • Note: If you are upgrading an existing network license server, you might have copied down the vendor daemon port number you were using. It is recommended that you now enter this daemon port number so that users can still use the same license server address.  
27. Click "Save". You should see the following message:
    
28. Select the "Vendor Daemon Configuration" tab, select the GTG line item, and click "Start". Navigate to another tab on the left-hand side and back to the "Vendor Daemon Configuration" tab to make sure it updates. You should now see that the status is "Up" in the Vendor Daemons row and your specified port number. 
29. Test a GoldSim client on the server machine and make sure you can connect to the license using the port number @ computer name (for example, 52188@isq-l-jasonx220). 
30. Test a GoldSim client on a different machine that is connected to the server.
31.