blank dashboard but connected

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Madamombec

• May 30, 2019 15:59

I have had the strangest thing happen today and I  am not sure  of faster way to resolve. 

One of my input dashboards is blank but seem the data is still linked to these controls which I cant see. are invisible. Does this ever happen? How can I see my controls if they are not appearing on the dashboard 

Is there a way of solving this or I have to disregard dashboard and redo dashboard  and then re-link? 

 

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  Jason

  • May 30, 2019 17:48

  This is just my guess:

  Try clicking on the Dashboard Active button and see if the controls appear in edit view.

  There is a chance that your controls have attributes set that cause the control to hide if a variable in your model has a certain value. If this doesn't help, please let us know and we can further investigate by obtaining a copy of your model.

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  Madamombec

  • May 30, 2019 19:27

  Thanks Jason, I have tried the above, it was to no luck. Let me know where I can share the zipped model link? I could have put it here, but for confidentiality?

  Thanks 

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  Jason

  • May 30, 2019 19:34

  Please upload using this temporary link: https://goldsim.sharefile.com/r-rc90b0e166ac45f78

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  Madamombec

  • May 30, 2019 20:47

  Done, Thank you

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  Jason

  • May 30, 2019 21:11
  • Edited

  I opened your model and looked at the dashboard in question and I only see 1 text object in there. There are no other controls in there except for that text object. The text object does look a little odd though because the extent of it runs down off the page so I recommend that you delete it and re-create it. This would be easy because it is simple text. What other controls were you expecting to exist on this dashboard? Can you send me a screen capture that shows the outlines of other controls? Also, you can type Ctrl-A to select all. This is what I did but only found the simple text object was selected in this case.

  Keep in mind that I tried this in both GoldSim 11.1 and the latest version and found the same thing. It doesn't look like any dashboard controls even exist at all.

  

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  Madamombec

  • May 31, 2019 03:35
  • Edited

  thanks for taking time to check. I will do so, just that its a server licence and can-access model and send the screenshot at work offices only, I am expecting to see the same at the BIOX TSF Inputs. It was exactly the same. 

  There were several input controls on the page. Strangely if I may have deleted them by the weirdest mistake, all at once ? the inputs controlled by them dashboard still linked to the dashboard.

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  Madamombec

  • May 31, 2019 07:10

  it looked like this one 

   

  

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  Madamombec

  • May 31, 2019 13:25

  Guess what Jason, I clicked the "zoom to fit" and the information is there, just thrown off the dashboard extent. I had to select and drag and then zoom back. All sorted now. I appreciate your help.  

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  Jason

  • May 31, 2019 15:05

  Ahh okay I should have guessed it might have something to do with the old "zoom" functionality we used to have in older versions of GoldSim. This is a bug that has since been fixed. I'm glad you got it sorted out though!

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