Stuck on "Looking for local license"

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Jason

• March 25, 2020 23:04

Below is a question asked by some users in the past. Hopefully you find the solution helpful as it has worked for many others when this issue occurred.

When I launch GoldSim, the startup process gets stalled at a small window that appears with the message 'Looking for local license.'

GoldSim never fully loads and I have to terminate the process to make the window go away.

 

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  Jason

  • March 25, 2020 23:11
  • Edited

  If you are using GoldSim on a computer that has other Flexera licensed software installed, there is a chance that these other applications are causing "orphan anchors" to accumulate on the license service. To clear the orphan anchors, follow the steps below with admin privileges. 

  1. Download this zip file 
  2. Save the zip file and unzip it somewhere on your computer (i.e. My Documents or Desktop)
  3. Start up a command prompt as administrator by right-clicking on the Windows Start menu and selecting "Command Prompt (Admin)   
  4. Change directories to the location of those files from step 2
  5. Type this command:

     installanchorservice.exe GTG FNP_ANCHOR_ORPHAN_FIX  

     You should see a message indicating success: 

     Successfully installed anchor service for publisher GTG, product FNP_ANCHOR_ORPHAN_FIX    Success code 2001: The currently installed service is older than the new service so it has been upgraded...

  6. Type this command: 

     tsreset_app.exe -logreport verbose

  7. Type this command: 

     tsreset_app.exe -anchors orphan  

     You should see a message indicating that orphans have been reset. 

     Performing anchor reset operation, please wait...    Orphan anchors have been reset.

  8. Try starting GoldSim again

  9. If GoldSim still does not start up successfully at this point, please contact us for further support.

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