If you have already activated GoldSim on a computer and you wish to return (i.e. deactivate) the license, this can be done without having to contact GoldSim Technology Group.
Be aware, however, that if you are using a Desktop Standalone license, you are limited in the number of times you can return your license (6 times per year). If you plan to frequently move a Standalone license between computers, you should consider upgrading to an Enterprise Standalone license, which allows an unlimited number of transfers. This is useful in the case where you are frequently sharing the license with other users.
If you are unsure what type of license you have (Desktop or Enterprise), open GoldSim and from the main menu select Help|Licensing… to open the License Manager. In the Local License Management section, you can see information about your license. The license type is shown in parentheses in the ‘Product’ line:
The instructions below for returning a license assume that you have an internet connection on the computer where you have installed GoldSim. If you do not have an internet connection, contact your License Administrator or GoldSim Technology Group.
To return (deactivate) a Standalone license, open GoldSim and from the main menu select Help|Licensing… to open the License Manager:
From the drop-list in the Local License Management section, select the Activation ID for the license that you want to return (in most cases, there will only be one in the list).
Note: The Activation ID is actually a drop-list, since under some license use scenarios, you could have multiple activations on your computer (e.g., if you temporarily needed to borrow a license with additional modules that was available on a Network license server, but not on your Standalone license). In most situations, however, there will only be a single Activation ID in the list. The Fulfillment Details refer to the selected Activation ID, so you can easily understand what each ID represents.
After you return a license, in most cases, you will want to communicate to others in your organization (e.g., your License Administrator, a colleague who wants to use the license) which Activation ID you have returned. Therefore, before you return the license, you should copy the Activation ID to the clipboard so you can easily paste it into an email. You can do so by pressing the copy button to the right of the Activation ID:
Once the license is selected and the Activation ID copied, click the Return… button. You will see a dialog asking you to confirm whether or not you want to proceed with the return. This message indicates what type of Standalone license you have (Desktop or Enterprise):
It also prompts you to record the Activation ID (if you have not already done so). You cannot highlight and copy text in this dialog. Hence, if you have not already copied the Activation ID (as described above), the easiest thing to do is press No in this dialog, which will return you to the License Manager dialog. You can then copy the Activation ID using the copy button to the right of the Activation ID, and proceed again with the return.
If the return was successful, you will be notified. Once a license has been returned, it will no longer be active on the computer from which you returned the license. This means that you can activate that license on a different computer using the same Activation ID. To do this, follow the instructions described here.